Sourced and sold by us
Every product on this site is sold by KTEBO Co., Ltd. We take responsibility from sourcing and sales through to after-sales support.
Everyday conveniences, delivered straight to you.
KTEBO is an online store for everyday household goods, operated by KTEBO Co., Ltd., based in Osaka, Japan. We source storage, kitchen, stationery, travel and pet items ourselves and sell them on Amazon.co.jp and on this site.
Four things we do so you can shop with confidence
Every product on this site is sold by KTEBO Co., Ltd. We take responsibility from sourcing and sales through to after-sales support.
For orders placed on this site, our staff check appearance, quantity and accessories when goods arrive and again before they ship. If an item is defective or the wrong item arrives, please contact us within 7 days of delivery as a guide. We cover return shipping and will replace or refund it. Quality problems you notice after 7 days will also be handled if you contact us within one year of noticing them.
Products are stored in our own warehouse in Osaka. We ship 365 days a year, including weekends and holidays, usually within 24 hours of order confirmation. Nothing is drop-shipped from overseas, so delivery typically takes 1–3 days after dispatch. Shipping is free across Japan.
We respond in Japanese on weekdays 9:00–18:00 (JST) and aim to reply within one business day. Reach us by phone (+81-6-7777-7365), email (info@ktebo.co.jp) or the contact form.
Thank you for visiting KTEBO. If you have any questions, please feel free to contact us.