Frequently Asked Questions

KTEBO Co., Ltd. (Corporate Number 9120001267931), headquartered in Sumiyoshi-ku, Osaka, sells and operates this store. We are the seller of every product on this site. We are also the seller on Amazon.co.jp (storefront name: ケイテボ).

Everything ships from our own warehouse in Osaka. Nothing is drop-shipped from overseas. We ship 365 days a year, including weekends and holidays, usually within 24 hours of order confirmation, and orders typically arrive 1–3 days after dispatch (Hokkaido, Okinawa and remote islands may take around 4 days).

Shipping is free across Japan, including remote islands and certain areas.

Yes. All prices shown on this site include consumption tax.

The following payment methods are currently available. ・Credit card (processed by Stripe) ・WeChat Pay (processed by Stripe) ・Alipay (processed by Stripe) ・KTEBO JPY wallet balance (for wholesale members; top-ups are made by transfer to our designated bank account in Japan)

Yes. We are a registered Qualified Invoice Issuer (No. T9120001267931). Once the order is complete (after you confirm receipt), you can download a qualified invoice from the order details in your account.

・Change of mind: within 7 days of delivery, unopened and unused items only. Return shipping is paid by the customer. ・Defective, wrong or missing items: we cover return shipping and will replace the item, send the missing items, or refund. Please contact us within 7 days of delivery as a guide; we will not refuse solely because more than 7 days have passed. Quality problems are handled if you contact us within one year of noticing them. ・Opened or used food, cosmetics, health food and hygiene products, and items damaged or soiled by the customer, cannot be returned. See our Specified Commercial Transactions Act notice for details. ・Refund processing: we process your refund on the day we receive the returned item. The time until the funds appear in your account depends on your payment provider, card issuer or financial institution.

Every shipment has a tracking number. After dispatch you can check delivery status by email or from your account.

We offer dedicated pricing for business members. For bulk orders or quotes, please use the B2B Solutions page or the contact form.

Yes. For orders from our Amazon.co.jp store that have already shipped, entering the order number grants points equal to what you paid (1 point = ¥1, capped at 1000 points per claim). Claim it during registration, or from “My Account → Points”. One claim per member and per order number; points never expire. Points can be spent on the official site (points can be combined with card and other payment methods; not withdrawable or transferable; points alone cannot settle an order — at least ¥50 must be paid by another method). Separately, orders placed on this site earn 1% of the item subtotal back in points (credited after delivery).