Act on Specified Commercial Transactions

Seller

KTEBO Co., Ltd.

Operations Manager

Xu Xiangfei

Address

1-7-25 Sugimoto, Sumiyoshi-ku, Osaka 558-0022, Japan

Phone

+81-6-7777-7365 (Hours: Weekdays 9:00-18:00 JST)

Email

info@ktebo.co.jp

URL

https://ktebo.co.jp

Sales Price

As displayed on each product page (consumption tax included)

Additional Fees

Free shipping nationwide. Payment processing fees are borne by us.

Payment Methods

・Credit card (processed by Stripe) ・WeChat Pay (processed by Stripe) ・Alipay (processed by Stripe) ・KTEBO JPY wallet balance (for wholesale members; top-ups are made by transfer to our designated bank account in Japan)

Payment Timing

・Credit card: payment is confirmed when the order is placed. The date your card issuer bills you depends on your cardholder agreement. ・WeChat Pay: the payment result is reflected in your order after you complete payment on the checkout page. ・Alipay: the payment result is reflected in your order after you complete payment on the checkout page. ・Wallet payment: the amount is deducted from your JPY balance when the order is placed. ・Wallet top-ups are credited after we verify the bank transfer.

Delivery Time

Dispatched within 24 hours of order (or payment confirmation for prepaid methods); delivery usually takes about 1-3 days.

Returns & Exchanges

・Customer-reason returns/exchanges: accepted within 7 days of arrival for unopened, unused items only. Return shipping is at the customer's expense. ・Defective, incorrect or missing items (where the product differs from your order): we bear the return shipping and provide an exchange, the missing items, or a refund. Please contact us within 7 days of arrival as a guide; we will not refuse solely because more than 7 days have passed. Quality problems are handled if you contact us within one year of noticing them (see Article 12 of the Terms of Service). ・Non-returnable items: food, cosmetics, health foods, and sanitary products once opened or used; items damaged or soiled by the customer. ・Refund processing: we process your refund on the day we receive the returned item. The time until the funds appear in your account depends on your payment provider, card issuer or financial institution.

※ Card details are handled by our payment processor (Stripe) and are never stored by us.

Last updated: September 25, 2026