Terms of Service

These Terms apply to all relationships between users and the Company arising from use of this Site. The Company may establish individual rules in addition to these Terms regarding this Site, and these shall constitute part of these Terms.

To use the member services of this Site, you must complete registration through the methods designated by the Company. Member registration is required to purchase products. By registering, you agree to the following. ・To provide accurate and up-to-date information ・To promptly update registration information when changes occur ・Not to disclose your registered password to third parties and to manage it appropriately ・To bear any loss arising from inadequate management of your account or its use by a third party, except where caused by the intentional misconduct or negligence of the Company

You may not engage in the following activities when using this Site. ・Acts violating laws or public order and morals ・Acts related to criminal activity ・Acts infringing rights, honor, credit, or privacy of the Company, other users, or third parties ・Acts that place an excessive load on this Site's servers or network, or that otherwise interfere with the operation of this Site ・Unauthorized access or obtaining accounts by improper means ・Using information obtained through this Site for commercial purposes (except with prior approval of the Company) ・Transmitting or writing harmful programs such as computer viruses ・Other acts similar to the above that interfere with the operation of this Site or with other users' use of this Site

(1) If you fall under any of the following, the Company may suspend your account. Where the violation is serious, the Company may delete your account. 　① You engage in an act prohibited under Article 3 　② Your registration information contains a false statement on a material matter 　③ You make a fraudulent payment prohibited under Article 13 　④ You violate any other provision of these Terms and do not remedy the violation within a reasonable period after the Company requests you to do so (2) Where there are reasonable grounds to suspect that you fall under any of ① to ③ of the preceding paragraph, the Company may temporarily suspend your account, only for the period necessary to confirm the facts. If the confirmation shows that you do not fall under any of them, the Company will lift the suspension immediately. (3) Before taking a measure under the preceding two paragraphs, the Company will notify you of the measure and the reasons for it, except in urgent cases or other cases where prior notice is difficult. If prior notice could not be given, the Company will notify you promptly after taking the measure. (4) The measures under the preceding paragraphs do not affect sales contracts that have already been formed, except where the Company cancels an order under Article 13. (5) If you object to a measure, please contact us at the address set forth in Article 10. The Company will review what you tell us and inform you of the result. (6) The Company's liability for damage caused to you by a measure under this Article is as set forth in Article 6.

(1) The Company may add to, change, or discontinue the content or functions of this Site. Changes that would cause you a significant disadvantage will be announced on this Site in advance. However, any change that amounts to a change to the content of these Terms (including the individual rules referred to in Article 1) will be made in accordance with Article 9. (2) The Company may temporarily interrupt all or part of this Site for system maintenance, response to failures, urgent security measures, natural disasters, or other unavoidable reasons. Where possible, the Company will announce the interruption on this Site in advance. (3) Even in the cases under the preceding two paragraphs, delivery of products, returns, exchanges and refunds under sales contracts that have already been formed will be handled in accordance with these Terms. (4) The Company's liability for damage caused to you under this Article is as set forth in Article 6.

(1) The Company strives to ensure that the information posted on this Site is accurate. Statements on a product page concerning the product's name, specifications, quantity and other details of the product form part of the sales contract. Separately, the Company does not guarantee that general guidance on choosing or using products or other general information (other than the statements concerning the product referred to above) will suit your particular purpose. The Company's liability where delivered products do not conform to the sales contract in kind, quality or quantity is as set forth in Article 12 and applicable laws. (2) If you suffer damage due to the Company's breach of obligation or tort, the Company will compensate you for that damage in accordance with the law. (3) Notwithstanding the preceding paragraph, where you use this Site as a business or for the purposes of a business (including corporate customers; "Business Customers"), except in cases of intentional misconduct or gross negligence on the part of the Company (including its officers, employees and any other persons the Company uses in performing its business), the damage the Company compensates is limited to ordinary and direct damage actually incurred by the Business Customer and does not include damage arising from special circumstances or lost profits; and where the damage arises in connection with an order, the amount the Company compensates shall not exceed the price paid for that order (including consumption tax). (4) The preceding paragraph does not apply to damage to a person's life or body, or to liability under the Product Liability Act of Japan.

Copyrights, trademark rights, and other intellectual property rights relating to content (text, images, logos, designs, etc.) posted on this Site belong to the Company or rightful holders. You may not reproduce, reprint, transmit, modify, or otherwise use such content for the benefit of third parties without prior written consent of the Company.

The interpretation and application of these Terms shall be governed by the laws of Japan. Any disputes arising between the Company and a Business Customer (as defined in Article 6(3)) in connection with this Site or these Terms shall be subject to the exclusive jurisdiction of the Osaka Summary Court or Osaka District Court as the court of first instance, depending on the amount of the claim. Disputes with other customers shall be heard by the court having jurisdiction under the law. The Japanese version of these Terms is the authoritative text. The Chinese and English versions are translations provided for reference; in the event of any discrepancy, the Japanese version prevails.

(1) In any of the following cases, the Company may change these Terms without obtaining your individual consent, pursuant to Article 548-4 of the Civil Code of Japan. 　① Where the change conforms to the general interests of customers 　② Where the change does not contravene the purpose of the contract based on these Terms and is reasonable in light of the necessity of the change, the appropriateness of the changed content, and other circumstances relating to the change (2) When changing these Terms, the Company will set the effective date of the changed Terms and, before the effective date (or, for a change falling under (1)①, no later than the effective date), publicize on this Site the fact that these Terms will be changed, the content of the changed Terms, and the effective date. (3) For a change under (1)② (a change that cannot be said to conform to the general interests of customers), the publication under the preceding paragraph will be made at least 14 days before the effective date, and the Company will also endeavor to inform members by display in My Account or other means. (4) The changed Terms apply to use of this Site on or after the effective date and to orders placed on or after the effective date. Orders placed before the effective date (including those for which the sales contract is formed on or after the effective date) remain subject to the Terms before the change. However, any part of the change that falls under (1)① also applies to orders placed before the effective date. (5) If you do not agree to the changed Terms, you may deactivate your account by the day before the effective date (you may deactivate your account at any time). Even after deactivation, delivery, returns, exchanges and refunds for orders already placed will be handled in accordance with the preceding paragraph.

For inquiries regarding these Terms, please contact us at the following. KTEBO Co., Ltd. 〒558-0022 1-7-25 Sugimoto, Sumiyoshi-ku, Osaka, Japan Email: info@ktebo.co.jp Phone: +81-6-7777-7365 Business hours: Weekdays 9:00 - 18:00 (JST)

A sales contract for products on this Site is formed between the customer and the Company (KTEBO Co., Ltd.) at the time the customer places an order in accordance with the procedures prescribed on this Site and the Company, having confirmed completion of payment, gives notice of acceptance of the order by displaying the order completion screen, by email, or by other means. If completion of payment cannot be confirmed, the order shall be deemed not to have been formed, and the Company may release any stock reserved for it. All products sold on this Site are sold by the Company itself as the seller, and are not sold to customers by any third party. As a party to the sales contract formed through this Site, the Company bears the obligation to deliver the products and other obligations under the contract.

The Company itself, as the seller, bears the sales responsibility for products sold on this Site, including customer support, order and sales management, shipment of products, handling of complaints and inquiries, and handling of returns, exchanges, and refunds. If a product delivered to you does not conform to the sales contract in kind, quality or quantity (for example, if it is defective or damaged, differs from what you ordered, is short in quantity, or differs from the description on the product page), please contact us at the address set forth in Article 10. After hearing your wishes, the Company will deliver a replacement or the missing items, or give a refund. The Company will bear the return shipping cost. Please check the contents promptly after the product arrives. We ask you to contact us within 7 days of arrival as a guide; however, we will not refuse to respond solely because more than 7 days have passed. For problems concerning kind or quality, if you contact us within one year from the time you became aware of the problem, we will respond as described above (and even after one year if the Company knew of the problem at the time of delivery or did not know of it due to gross negligence). This Article does not limit your rights under the law, including the right to claim damages. The conditions for returns, exchanges, and refunds and other transaction terms are as set forth in these Terms and on our "Act on Specified Commercial Transactions" page. Inquiries and complaints from customers are accepted at the Company's contact information set forth in Article 10 of these Terms.

Payment for products, shipping and other charges shall be made by the method selected by the customer from among those shown on the checkout screen and on our "Act on Specified Commercial Transactions" page. Credit card and other online payments are processed through a payment page provided by Stripe, the payment service provider engaged by the Company. Payment details such as credit card numbers are handled by that provider; the Company neither obtains nor stores them. Where online payment is selected, the order will be cancelled automatically if the payment procedure is not completed within the prescribed time. Where convenience store payment is selected, please pay in store by the payment deadline shown when the payment number is issued; if payment cannot be confirmed by that deadline, the order will be cancelled automatically. Where a refund arises from cancellation of an order or a return, the refund will in principle be made by the method used for payment. Where a refund by that method is not possible, as with convenience store payment, the Company will contact the customer separately and refund by bank transfer or similar means. The time until a refund is reflected in the customer's account depends on processing by the payment service provider, the card issuer or the financial institution. Fraudulent use of a third party's credit card or other means of payment, and payment for any other improper purpose, are prohibited. Where there are reasonable grounds to suspect that a fraudulent payment has been made for an order, the Company may cancel the order. The Company may be unable to notify the customer in advance in order to prevent fraud, but if it cancels an order, it will promptly notify the customer and will void the payment or refund it in full. The Company may also suspend the customer's account in accordance with Article 4. KTEBO Balance may be topped up only by corporate and wholesale customers separately approved by the Company, by transfer to the bank account designated by the Company. Top-up by credit card or similar means is not available.