Terms of Service (revised September 20, 2026)

These Terms apply to all relationships between users and the Company arising from use of this Site. The Company may establish individual rules in addition to these Terms regarding this Site, and these shall constitute part of these Terms.

To use the member services of this Site, you must complete registration through the methods designated by the Company. Member registration is required to purchase products. By registering, you agree to the following. ・To provide accurate and up-to-date information ・To promptly update registration information when changes occur ・Not to disclose your registered password to third parties and to manage it appropriately ・To bear all responsibility arising from use of your registered account

You may not engage in the following activities when using this Site. ・Acts violating laws or public order and morals ・Acts related to criminal activity ・Acts infringing rights, honor, credit, or privacy of the Company, other users, or third parties ・Acts that may interfere with the operation of this Site ・Unauthorized access or obtaining accounts by improper means ・Using information obtained through this Site for commercial purposes (except with prior approval of the Company) ・Transmitting or writing harmful programs such as computer viruses ・Other acts the Company deems inappropriate

If you violate these Terms, or if the Company determines there is a risk of violation, the Company may suspend or delete your account without prior notice. The Company shall not be liable for any damages arising to you as a result.

The Company may change, add to, or suspend the content of this Site without prior notice to users. The Company shall not be liable for any damages arising to users or third parties as a result.

The Company makes no warranty whatsoever regarding the accuracy, completeness, usefulness, or fitness for a particular purpose of information posted on this Site. The Company shall not be liable for any damages arising from your use of this Site. Provided, however, that this shall not apply in cases of intentional misconduct or gross negligence by the Company. The foregoing provisions shall not unfairly exclude any liability that the Company bears under a sales contract for products sold on this Site (including liability for nonconformity to the contract), nor shall they exempt the Company's liability in violation of the Consumer Contract Act or other mandatory laws.

Copyrights, trademark rights, and other intellectual property rights relating to content (text, images, logos, designs, etc.) posted on this Site belong to the Company or rightful holders. You may not reproduce, reprint, transmit, modify, or otherwise use such content for the benefit of third parties without prior written consent of the Company.

The interpretation and application of these Terms shall be governed by the laws of Japan. Any disputes arising between the Company and users in connection with this Site or these Terms shall be subject to the exclusive jurisdiction of the Osaka Summary Court or Osaka District Court as the court of first instance, depending on the amount of the claim.

The Company may revise these Terms as necessary. In the event of significant changes, we will announce them on this Site. The revised Terms shall take effect from the time they are posted on this Site. If you use this Site after the revised Terms take effect, you shall be deemed to have agreed to the revised Terms.

For inquiries regarding these Terms, please contact us at the following. KTEBO Co., Ltd. 〒558-0022 1-7-25 Sugimoto, Sumiyoshi-ku, Osaka, Japan Email: info@ktebo.com Phone: +81-6-7777-7365 Business hours: Weekdays 9:00 - 18:00 (JST)

A sales contract for products on this Site is formed between the customer and the Company (KTEBO Co., Ltd.) at the time the customer places an order in accordance with the procedures prescribed on this Site and the Company, having confirmed completion of payment, gives notice of acceptance of the order by displaying the order completion screen, by email, or by other means. If completion of payment cannot be confirmed, the order shall be deemed not to have been formed, and the Company may release any stock reserved for it. All products sold on this Site are sold by the Company itself as the seller, and are not sold to customers by any third party. As a party to the sales contract formed through this Site, the Company bears the obligation to deliver the products and other obligations under the contract.

The Company itself, as the seller, bears the sales responsibility for products sold on this Site, including customer support, order and sales management, shipment of products, handling of complaints and inquiries, and handling of returns, exchanges, and refunds. The conditions for returns, exchanges, and refunds and other transaction terms are as set forth in these Terms and in the "Notation Based on the Act on Specified Commercial Transactions." Inquiries and complaints from customers are accepted at the Company's contact information set forth in Article 10 of these Terms.

Payment for products, shipping and other charges shall be made by the method selected by the customer from among those shown on the checkout screen and in the "Notation based on the Specified Commercial Transactions Act". Credit card and other online payments are processed through a payment page provided by Stripe, the payment service provider engaged by the Company. Payment details such as credit card numbers are handled by that provider; the Company neither obtains nor stores them. Where online payment is selected, the order will be cancelled automatically if the payment procedure is not completed within the prescribed time. Where convenience store payment is selected, please pay in store by the payment deadline shown when the payment number is issued; if payment cannot be confirmed by that deadline, the order will be cancelled automatically. Where a refund arises from cancellation of an order or a return, the refund will in principle be made by the method used for payment. Where a refund by that method is not possible, as with convenience store payment, the Company will contact the customer separately and refund by bank transfer or similar means. The time until a refund is reflected in the customer's account depends on processing by the payment service provider, the card issuer or the financial institution. Fraudulent use of a third party's credit card or other means of payment, and payment for any other improper purpose, are prohibited. Where the Company judges that fraudulent use is suspected, it may cancel the order or suspend membership without prior notice. KTEBO Balance may be topped up only by corporate and wholesale customers separately approved by the Company, by transfer to the bank account designated by the Company. Top-up by credit card or similar means is not available.